To: June Lau, Accounting Associate, Accounting Department
From: Joe and Polly
Date: 11 March 2011
Subject: Advice on a complaint
Hi June,
I 'm writing to ask for your help on a complaint concerning the exhibition Sound Systems 2011 held during 23-25 February.
The first problem is about online registration. The participant said that our facility was totally unworkable. Second, the venue was too crowded. Third, there are not enough leaflets.
I don't know how to do. Please give me solutions ASAP.
Cheers,
Joe and Polly
To: Ms. Anne Kong, Director of Exhibition Services
From: Joe & Polly, Customer Services Officers
Date: 13 March 2011
Subject: Complaint Solutions
Dear Ms. Kong,
I am writing to propose some solutions to the complaint concerning the exhibition Sound Systems 2011 held during 23-25 February.
The problems and proposed solutions are described as follows.
Online registration failure
The computer server overloaded and it was down when a large number of participants applied at the same time.
I suggest that the solution to this problem is to upgrade the server to enable greater capacity.
Crowded venue
The large venues were fully booked because of the communication problem of the ordering team.
I recommend that the solution of this problem is to improve communication efficiency of the ordering team and to book in advance.
Insufficient leaflets
There were not enough leaflets for all participants because some people took too many leaflets.
I propose that the solution of this problem is to allocate staff to hand out leaflets.
For compensation, I would suggest to offer the complainant a free ticket for future exhibition and send him the leaflet by letter.
I would like to request your approval for implementing the proposed solutions. Thank you.
Regards,
Joe and Polly
Customer Services Officers
Dear Mr. Leung,
Thank you for your letter regarding the exhibition Sound Systems 2011 held during 23-25 February.
We know that there were some issues during the event. First, the computer server overloaded and it was down when a large number of participants applied at the same time. We will upgrade the server to enable greater capacity. Concerning the size of venue, it was because all large venues were fully booked because of the communication problem of the ordering team. In addition, there were not enough leaflets for all participants because some people took too many leaflets.
We sincerely apologize for the inconvenience caused. We would like to offer you a free ticket for future exhibition. We will attach it with the return letter. We will also send you the leaflet of last exhibition.
We look forward to seeing you in the future exhibitions.
Yours sincerely,
Joe and Polly
Customer Services Officers
To: June Lau, Accounting Associate, Accounting Department
From: Joe and Polly
Date: 11 March 2011
Subject: Advice on a complaint
Hi June,
I 'm writing to ask for your help on a complaint concerning the exhibition Sound Systems 2011 held during 23-25 February.
The first problem is about online registration. The participant said that our facility was totally unworkable. Second, the venue was too crowded. Third, there are not enough leaflets.
I don't know how to do. Please give me solutions ASAP.
Cheers,
Joe and Polly
To: Ms. Anne Kong, Director of Exhibition Services
From: Joe & Polly, Customer Services Officers
Date: 13 March 2011
Subject: Complaint Solutions
Dear Ms. Kong,
I am writing to propose some solutions to the complaint concerning the exhibition Sound Systems 2011 held during 23-25 February.
The problems and proposed solutions are described as follows.
The computer server overloaded and it was down when a large number of participants applied at the same time.
I suggest that the solution to this problem is to upgrade the server to enable greater capacity.
The large venues were fully booked because of the communication problem of the ordering team.
I recommend that the solution of this problem is to improve communication efficiency of the ordering team and to book in advance.
There were not enough leaflets for all participants because some people took too many leaflets.
I propose that the solution of this problem is to allocate staff to hand out leaflets.
For compensation, I would suggest to offer the complainant a free ticket for future exhibition and send him the leaflet by letter.
I would like to request your approval for implementing the proposed solutions. Thank you.
Regards,
Joe and Polly
Customer Services Officers
Dear Mr. Leung,
Thank you for your letter regarding the exhibition Sound Systems 2011 held during 23-25 February.
We know that there were some issues during the event. First, the computer server overloaded and it was down when a large number of participants applied at the same time. We will upgrade the server to enable greater capacity. Concerning the size of venue, it was because all large venues were fully booked because of the communication problem of the ordering team. In addition, there were not enough leaflets for all participants because some people took too many leaflets.
We sincerely apologize for the inconvenience caused. We would like to offer you a free ticket for future exhibition. We will attach it with the return letter. We will also send you the leaflet of last exhibition.
We look forward to seeing you in the future exhibitions.
Yours sincerely,
Joe and Polly
Customer Services Officers